Shipping Policy
We appreciate your visit and purchases on our website. The subsequent terms and conditions form our Shipping and Delivery Policy.
UNDERSTANDING AND DEFINITIONS
UNDERSTANDING
Words that begin with a capital letter have meanings defined under the following conditions. These definitions hold the same meaning whether they are used in singular or plural form.
DEFINITIONS
FOR THE PURPOSES OF THIS DISCLAIMER:
- “Company” (also referred to as “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to:
STORESTREAM LIMITED
P.O BOX 8020, G.P.O NAIROBI, EMBAKASI DISTRICT, EMBAKASI, AIR PORT NORTH ROAD, ASTROL BUILDING. NAIROBI-KENYA
Registration Number: PVT-MKU92V86
- “Country” pertains to: Kenya
- “Goods” are the items available for purchase on the Service, whether they are tangible or digital.
- “Orders” are requests made by You to buy Goods from Us.
- “Service” pertains to the Website.
- Website is the URL accessible from edutechhaven.com
- “You” refers to the individual using the Service, or the company, or other legal entity for which such individual is accessing or using the Service.
Digital Goods Delivery Policy
All Digital Goods purchased will be delivered via download or access grant, either by email, designated Website access, or any other access means (the “Delivery”). Delivery is considered complete when the purchased Digital Goods and their content are in Your possession by downloading it and/or accessing it through Our Website or any other website via the internet, or made available to You. For the purpose of Refunds & Returns Policy, the Delivery date will be the date of the first download or access grant, regardless of when You first access it.
Shipping Policy
Shipment processing times: All Orders are processed within 1-3 business days after receiving a confirmation email. Orders are not processed and shipped on weekends or holidays. You will receive another notification when Your order has been shipped. The processing time is in addition to the shipment time that varies according to the chosen shipment method and is determined by the shipment carrier.
If we are dealing with a high volume of orders, shipments may be delayed by a few days. Please allow extra days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via Your provided email or telephone.
Shipping Rates & Delivery Estimates
Shipping is provided free of charge. The estimated delivery time varies according to Your location and is between 5 to 14 days.
Delivery delays can occasionally occur and are not always within Our control.
Shipment confirmation & Order tracking
When Your order has been shipped, You will receive an email notification from Us which will include a tracking number You can use to check its status. Please allow 24-48 hours for the tracking information to become available. If there are delays and the shipment hasn’t arrived on time for the estimated delivery time, please contact Us at the email provided under “Contact Us”.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to Your Order. All fees (such as tariffs, taxes, tolls, etc.) imposed during or after shipping are the customer’s responsibility.
DAMAGES
We are not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Refunds & Returns
If You wish to request a refund or return, please review Our Refunds & Returns Policy on Our Website first.
CONTACT US
For any questions about this Shipping Policy, You can contact Us at:
